Common issues and solutions ( Creating an Organization)

Logo upload not working

What you see: The logo upload box does not accept your file or shows an error.

What to do:

• Make sure the file is under 1MB. Use a tool to resize it if needed.
• Use PNG or JPG format — avoid SVG, WEBP, or PDF files.
• Try a different browser if the upload still does not work.

URL slug already taken

What you see: An error on the Organization acronym field saying the slug is unavailable.

What to do:

• Try a variation — add a number, abbreviation, or your country code (e.g. geg-ae instead of geg).
• Keep it recognizable and professional since it appears in your public event links.

URL slug showing an error after typing

What you see: The slug field shows a red error or warning as you type.

What to do:

• Remove any spaces, special characters (like !, @, &), or capital letters.
• Use only lowercase letters, numbers, and hyphens.

Cannot find your country in the dropdown

What you see: Your country does not appear in the Organization country dropdown.

What to do:

• Start typing your country name in the dropdown to filter the list.
• If your country is still not available, contact MICEtribe support at help@micetribe.com.

"Create Organization" button not responding

What you see: Clicking the button does nothing, or the page shows errors.

What to do:

• Check that all fields marked with a red asterisk (*) are filled in.
• Scroll up to check for any inline error messages on specific fields.
• Refresh the page and try again — your browser may have timed out.

Tips

• Your organization name and logo are visible to attendees on all event pages — make sure they match your brand.
• If your organization already exists on MICEtribe (created by a colleague), ask them to invite you as a workspace user instead of creating a duplicate organization.
• You can update your organization name, logo, and other details later from your organization settings.