--- title: Common issues and solutions for ( Sign in/ Sign up)  description: sign in issues and common mistakes and solutions --- [Skip to content](https://help.micetribe.com/en/knowledge/common-issues-and-solutions-for-sign-in/-sign-up-#main-content) English Show submenu for translations [More support](https://help.micetribe.com/en/knowledge/kb-tickets/new?hsLang=en) [![Logo mark orange](https://help.micetribe.com/hs-fs/hubfs/Logo%20mark%20orange.png?width=50&height=75&name=Logo%20mark%20orange.png)](https://micetribe.com/) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://help.micetribe.com/en/knowledge/kb-tickets/new) - [Go to micetribe.com](https://micetribe.com/) [Go to micetribe.com](https://micetribe.com/) Hi there! How can we make things easier for you? - There are no suggestions because the search field is empty. 1. [Knowledge base](https://help.micetribe.com/en/knowledge?hsLang=en) 2. [Getting Started](https://help.micetribe.com/en/knowledge/getting-started?hsLang=en) 3. [sign in issues](https://help.micetribe.com/en/knowledge/getting-started?hsLang=en#sign-in-issues) # Common issues and solutions for ( Sign in/ Sign up) ### Wrong password **What you see:** An error message indicating the password is incorrect. **What to do:** - Double-check for Caps Lock, extra spaces, or autocorrect changes. If you still cannot sign in, click **Forgot password** below the password field and follow the reset flow. ### Email not recognized **What you see:** The system does not find your email and shows the account creation form instead. **What to do:** - Check for typos in the email address (e.g. `.con` instead of `.com`). - Try any other email addresses you may have used when registering. If you signed up with Google or LinkedIn, use the social sign-in buttons instead of entering your email manually. ![](https://help.micetribe.com/hs-fs/hubfs/%7B8D1890A2-DE86-414E-9EA9-82869C5EC276%7D-png.png?width=565&height=565&name=%7B8D1890A2-DE86-414E-9EA9-82869C5EC276%7D-png.png) ### Password does not meet requirements **What you see:** The Register button does not proceed, or an inline error appears on the password field. **What to do:** - Make sure your password has at least 8 characters. - Include at least 1 letter, 1 number, and 1 symbol. Avoid using only letters or only numbers. ### Passwords do not match **What you see:** An error on the Confirm Password field. **What to do:** - Re-type both passwords carefully. Use the eye icon (👁) on the password field to reveal what you have typed and check for differences.  ### Confirmation email not received **What you see:** You registered successfully, but cannot access your account because your email is unconfirmed. **What to do:** - Check your spam, junk, or promotions folder. - Add `no-reply@micetribe.com` to your contacts and try resending. - On the confirmation screen, click **Resend confirmation**. If the problem persists, contact MICEtribe support via the [**Help & Support**](https://api.whatsapp.com/send/?phone=971585236423&text&type=phone_number) link at the bottom of the sign-in page. ### Social sign-in not working **What you see:** Clicking Google or LinkedIn does not complete sign-in. **What to do:** - Make sure you are selecting the same Google or LinkedIn account you originally used to register. - Check that your browser is not blocking pop-ups from `plan.micetribe.com`. - Try a different browser or disable browser extensions temporarily. ### . [![H. black](https://help.micetribe.com/hs-fs/hubfs/H.%20black.png?width=160&height=41&name=H.%20black.png "H. black")](http://micetribe.com)  © MICEtribe by Contactless.io OÜ 2026. All rights reserved.