--- title: Common issues and solutions (Organization Settings)  description: Manage your MICEtribe workspace — update your public profile, add legal info, invite team members, manage roles, and handle billing and wallet top-ups. --- [Skip to content](https://help.micetribe.com/en/knowledge/common-issues-and-solutions-organization-settings-#main-content) English Show submenu for translations [More support](https://help.micetribe.com/en/knowledge/kb-tickets/new?hsLang=en) [![Logo mark orange](https://help.micetribe.com/hs-fs/hubfs/Logo%20mark%20orange.png?width=50&height=75&name=Logo%20mark%20orange.png)](https://micetribe.com/) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://help.micetribe.com/en/knowledge/kb-tickets/new) - [Go to micetribe.com](https://micetribe.com/) [Go to micetribe.com](https://micetribe.com/) Hi there! How can we make things easier for you? - There are no suggestions because the search field is empty. 1. [Knowledge base](https://help.micetribe.com/en/knowledge?hsLang=en) 2. [Account & Organization Settings](https://help.micetribe.com/en/knowledge/account-organization-settings?hsLang=en) 3. [Common issues](https://help.micetribe.com/en/knowledge/account-organization-settings?hsLang=en#common-issues) # Common issues and solutions (Organization Settings) ### Cannot save Public info changes **What to do:** - Make sure Organization name is not empty — it is required. - Check that URLs for the website and LinkedIn start with `https://`. - Refresh the page and try again. --- ### License or permit upload is failing **What you see:** The upload area rejects your file. **What to do:** - Use PDF, JPG, or PNG format only. - File size must be between **150KB and 3MB**. - Compress or resize the file if needed before uploading. --- ### "This email already exists in your team" error **What you see:** The email field turns red with this message when inviting a member. **What to do:** - The person is already a member of your organization — no need to invite them again. - Check the team list to confirm their current role and status. - If their status is Suspended, reactivate them instead of sending a new invite. --- ### Invited team member not receiving the invitation email **What to do:** - Ask them to check their spam or junk folder. - Return to Manage team, find the pending invite, and resend it. - Make sure the email address was entered correctly. --- ### Wallet top-up not going through **What to do:** - Make sure a valid payment card is added and set as default. - Check that the card has not expired. - Contact your bank if the charge is being declined, then try again. - For persistent issues, contact MICEtribe support at [help@micetribe.com](mailto:help@micetribe.com). --- ### Cannot access Billing & Payments **What you see:** The section is missing or inaccessible. **What to do:** - Only **Owner**, **Admin**, and **Accountant** roles can access billing features. - Ask your organization owner to update your role accordingly. --- #### **Tips** - Keep your Public info complete — organizations with logos, descriptions, and contact details appear more professional to attendees. - Enable **Automatic top-up** to avoid disruptions during a live event if your wallet balance runs low. - Assign the **Accountant** role to finance team members — they can manage billing without accessing event data. - The **Collaborator** role is ideal for event staff who need to create and manage events but should not have admin or billing access. - Always review the **Roles Privilege table** before inviting anyone to ensure the right level of access. [![H. black](https://help.micetribe.com/hs-fs/hubfs/H.%20black.png?width=160&height=41&name=H.%20black.png "H. black")](http://micetribe.com)  © MICEtribe by Contactless.io OÜ 2026. All rights reserved.