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Frequently Asked Questions

Below are answers to the questions we get asked most often. Each answer points you to the full article if you want more detail.

 Account & Sign In

How do I create a MICEtribe account?
You can sign up with your email, or use Google or LinkedIn to get started quickly. See the How to Sign In or Create an Account article for the full steps.

Can I sign in with Google or LinkedIn?
Yes. MICEtribe supports Single Sign-On, so you can log in using your Google or LinkedIn account instead of a separate password.

I forgot my password. How do I reset it?
 On the sign in page, choose the reset password option and follow the email instructions. The How to Reset Your Password article walks you through it.

What is Multi-Factor Authentication (MFA) and do I need it?
 MFA adds a second step when you log in, using an authenticator app, email, or SMS, to keep your account more secure. You can turn it on from your account security settings.

Organizations

What is an organization in MICEtribe?
An organization is the workspace that holds your events, team members, and settings. You create events inside an organization.

How do I create an organization?
 After signing in, you can set up a new organization in a few steps. See the How to Create an Organization article.

Who can access my organization, and what can they do?
 Access is controlled by roles such as Owner, Admin, Collaborator, Accountant, and Viewer, each with different permissions. The Organization Settings article explains what each role can do.

How do I change my organization details or settings?
Open your organization settings to update its details, manage team members, and adjust preferences. See the Organization Settings article.

Creating an Event

How do I create a new event?
 Event creation runs through a short series of steps. You start with branding, then location and timezone, then dates and timings. See the Create Event articles.

What do I set in the branding step?
This is where you give your event its name and visual identity, such as its banner and branding details. See Create Event, Step 1: Brand & Identity.

How do I set my event location and timezone?
The second step lets you set where your event takes place and its timezone, which keeps all your dates and reminders accurate. See Create Event, Step 2: Location & Timezone.

How do I set the event dates and timings?
The third step is where you add your event dates and timings. See Create Event, Step 3: Dates & Timings.

Attendee Personas

What is an attendee persona?
A persona is a registration type for your event, such as Visitor, VIP, Speaker, or Sponsor. Each persona has its own registration form and settings.

How do I create a persona?
Open the Attendee Personas section of your event and create a new persona, then configure its form and options. See the Attendee Personas article.

Can I limit how many people register for a persona?
Yes. Each persona has a maximum registrations setting so you can cap the number of sign ups.

Can I review registrants before they are confirmed?
 Yes. You can turn on the pre-approve option so you review and approve, decline, or request changes before a registration is confirmed.

Can I charge for a persona or sell tickets?
 Yes. Each persona has a ticket price option you can switch on if that persona pays to attend.

How do I share my registration form?
Each persona has a Landing Page with a shareable link, an embed code, and trackable mirrors so you can promote it across different channels. See the Attendee Personas article.

Can I offer the registration form in other languages?
Yes. You can add multiple languages to a persona's registration form so attendees can register in their preferred language.

Managing Registrants (Database)

Where do I see who registered for my event?
All your registrants appear in the event database, where you can view, search, filter, and manage them. See the Database article.

How do I search or filter my registrants?
You can search by keyword and apply filters such as persona, country, and approval status to narrow down the list.

How do I approve or decline a registration?
 You can approve, decline, or request a revision for a registration individually, or select several at once and act on them in bulk.

Can I edit a registrant's details?
Yes. Many fields can be edited directly in the table, and the system checks your entries, for example flagging an invalid email format.

How do I resend a confirmation, and is there a cost?
 You can resend a confirmation by Email, WhatsApp, or SMS. A small cost per message is shown before you confirm, so you always see it in advance.

How do I invite people to my event?
You can send invitations by Email, WhatsApp, or SMS, choosing from ready made message templates and sending a test first. See the Database article.

How do I export my registrant data?
 You can request an export, and it is delivered to your registered email address. Large exports may take a little longer to arrive.

Can I control what each team member can do?
 Yes. Roles and permissions decide who can view, edit, approve, and manage data. See the Organization Settings or Database article for the full breakdown.

General

Is MICEtribe available in Arabic?
 Yes. MICEtribe includes Arabic support, including Arabic text and countdown timers, alongside English.

What new features were recently added?
We regularly add new features. See the What's New in MICEtribe article for the latest updates, including new login options, WhatsApp communication, Snöball event marketing, and Google Wallet tickets.

How do I get help if my question is not answered here?
You can reach the MICEtribe support team through the following channels: